Spa Studio Policies
-Age policies: Nail services are for clients over the age of 13. All other services, if you are under the age of 18 you must have a parent or guardian present to receive services.
-The Spa has a strict 24 hour cancellation policy. Any last minute cancellation or "NO SHOW" will result in a full charge of the services. Clients who have missed more than two appointments without notice will be required to provide a credit card to book.
-A credit card number is required to hold all services. We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS
-The Spa is a place of relaxation and private services. We ask that young children not be brought to "hang out" during your treatments. If you must bring a small child with you , please keep them quiet and attended to at all times. Children who are loud, unruly or running around cause stress for other clients, and you will be asked to reschedule your service. Sometimes it is inevitable to bring an infant with you during treatment. However if the child is crying loudly, you will be asked to reschedule, and will not be refunded for the service.
-Should you arrive early for an appointment on a Sunday, the door may be locked, as our desk is unattended. Please be patient and your practitioner will greet you at the door.
-The staff reserve the right to terminate any session if the staff feel a client is acting inappropriately.
-Alcohol is not permitted at The Spa Studio.
-NO SHOWS for Gift Certificates will result in a full VOID of the Gift Certificate.
-Gift Certificates may not to be applied for special events or Sunday Specials. Gift Certificates are non-refundable and cannot be redeemed as cash.
-New York state law requires us to honor gift certificates up to 5 years after purchase date. The expiration date on your certificate is a suggested "use-by" date. Gift certificates with a purchase date of yesterday, 2014 are no longer valid.
-Clients must have Gift Certificate to receive their services. The Spa is not responsible for lost Gift Certificates, and lost certificates will not be honored without proof of purchase.
-The Spa has a strict "No Refund" policy on all services as well as a "No Return" policy on all of Spa products.
-All services are by appointment only.
-Couples Massage and multiple service bookings must be made via phone and not on Schedulicity online system.
-The Spa and it's surrounding area is a non smoking area. Please do not leave discarded cigarettes on the ground.
-Prices and Policies subject to change without notice.